Delivery within South Africa

Delivery depends on the product, its size and your destination postcode. Contact us with your chosen product and postcode to confirm the available service and final delivery charge before payment. Main-centre and outlying-area classifications depend on courier coverage; they are not selected by the customer.

Delivery charges

All delivery charges are in South African Rand. The final delivery amount and any additional service charges must be disclosed and agreed before you pay. If checkout cannot provide a delivery option, contact us for a quote; a missing rate does not mean free delivery.

Free delivery, discounts and mixed baskets

The R10,000 threshold uses the subtotal of eligible standard-parcel goods after discounts, including applicable line-item taxes and excluding delivery. Bulky and freight goods do not count toward the threshold.

Below the threshold, one standard-parcel charge applies to eligible standard goods. Bulky charges are added for each bulky item, including when the standard goods qualify for free delivery. Any basket containing a freight item requires a delivery quote before payment. Free standard delivery does not cover freight goods.

Dispatch and delivery dates

Confirm stock, the supplied package and the expected dispatch and delivery dates with us before payment. Dates depend on availability, courier service, destination and any build or import lead time. We do not promise a fixed dispatch or transit period for every product or postcode.

For back-orders or custom-built goods, agree the lead time in writing. We will communicate material delays and explain the available cancellation or refund options. Applicable statutory rights are preserved.

Large equipment and trailers

Agricultural drones, large enterprise platforms, large batteries and generators, and trailers require a freight quote. Send the product, quantity, destination postcode and any access restrictions. The quote must set out the delivery price, expected dates, delivery point, unloading arrangements and any additional charges before payment.

Tracking, delivery problems and damage

Contact us with your order number for dispatch or tracking information. If delivery cannot be completed, the next attempt and any permitted additional charge must be explained and agreed before it is arranged.

If goods arrive damaged, incomplete or different from your order, contact us promptly. Keep packaging and photographs where practical to help the investigation. This does not create a shorter statutory claims period or remove your consumer rights.

Goods remain at the supplier’s risk until delivery is accepted, as provided by applicable law. For cancellations and faulty goods, read our Returns & Refunds policy.