Updated 12 October 2026 · South African orders

Request a return

Email info@skydroneza.co.za or call 078 514 2740 with your order number, product and reason for the request. Photos help with damage or incorrect items. We aim to respond within one business day (Monday–Friday, excluding public holidays), provide a return reference and confirm the correct return address or collection arrangements.

Contact us before sending goods so we can arrange safe handling. This administrative step does not limit a statutory right to return or cancel. The published business address is not automatically a returns or collection point.

14-day change-of-mind returns

For standard, non-custom goods, request a voluntary return within 14 calendar days after delivery. Send the goods within 14 calendar days after receiving our return instructions, unless we agree a longer period in writing. For this voluntary policy, goods must be unused, complete with accessories and manuals, and in their original packaging. Opening packaging to inspect the item does not by itself disqualify a return.

You pay the direct return-delivery cost for a change-of-mind return. We do not charge a restocking fee. Original delivery charges are not refunded for voluntary returns outside a statutory cooling-off right. We explain the applicable refund before you send the goods.

Online cooling-off rights

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel without reason or penalty within seven days after receiving goods. Only the direct cost of returning the goods may be charged; the payment is refunded in full within 30 days of cancellation. Statutory exclusions apply. These rights take precedence over the voluntary-return conditions above.

Damaged, incorrect or defective goods

Inspect your delivery promptly. If possible, report transit damage within 48 hours with photographs of the item and packaging so we can investigate with the courier. A late report or missing original packaging does not automatically remove your consumer rights.

If we supplied the wrong item or it arrived damaged, we arrange and pay for the appropriate return or collection. We provide the correct item or a refund, including the original delivery charge, as applicable. Do not post damaged lithium batteries; contact us for safe transport instructions.

Where the Consumer Protection Act applies, goods that fail its quality standards within six months after delivery may be returned at our risk and expense for your choice of repair, replacement or refund, subject to the Act. A manufacturer warranty is additional to these rights. We assess faults without treating normal inspection, activation or registration alone as a blanket bar to statutory remedies.

Inspection and refund timing

We assess returned goods within five business days of receipt and communicate the outcome by email. Eligible voluntary refunds are processed within 14 calendar days after receipt of the return. Statutory refund deadlines take precedence, including the 30-day deadline from cancellation for an applicable online cooling-off return.

Refunds go to the original payment method where available. For bank-transfer payments, we agree and verify the bank account for the EFT refund. Store credit is issued only if you choose it. Your bank or payment provider may take additional time to reflect a processed refund.

Custom goods and used equipment

Our voluntary change-of-mind policy does not cover goods made to your personal specifications, or equipment used, flown or installed beyond inspection. Contact us promptly about cancelling a custom order; any lawful, reasonable charge and the work already undertaken will be explained. These limitations do not exclude remedies for faulty, unsafe or incorrectly supplied goods, or other rights that apply by law.

Warranty support and complaints

Manufacturer warranty periods vary by product. Refer to the specific listing and supplied warranty documents. Send us your order number, fault details and the outcome you seek; we will explain the next steps. Nothing in this policy limits rights that cannot lawfully be excluded.