About this store

These terms concern the SkyDroneZA store at skydroneza.co.za. Contact us at info@skydroneza.co.za or 078 514 2740. Our business address is 5 Hemingway Dr, Orkney, North West, 2619, South Africa. Collection, visits and returns must be arranged with us beforehand.

VAT status: VAT registration is currently being processed. A VAT registration number will be added once confirmed. The current listed prices are displayed in Rand; the full amount payable, including any applicable tax and delivery charge, must be clear before payment.

Products, packages and prices

Check the exact model, controller, battery version, accessories, compatibility and package contents before ordering. Images illustrate the product; they do not establish that every pictured accessory is included. Product-specific descriptions and your confirmed order determine the supplied package.

Prices are displayed in South African Rand. Review the product price, delivery charge and any applicable taxes or other agreed charges before payment. No additional product, substitute model or extra charge will be imposed without your agreement.

Placing and confirming an order

Review your basket, quantities, contact details, delivery destination and total before submitting an order. Correct mistakes before completing the transaction, or contact us promptly afterwards if an error needs attention.

An automatic acknowledgement confirms receipt of an order request. It does not itself confirm availability or dispatch. Product availability, the supplied package, delivery arrangements and any lead time must be checked and confirmed. If an error or unavailable product prevents fulfilment, we will contact you to agree a corrected order or cancellation. We will not require you to accept a substitute.

Where ordered goods are unavailable, we will notify you and refund payments within the applicable statutory period. Unless a different period is agreed, electronic orders are subject to the statutory performance period and cancellation remedies under the Electronic Communications and Transactions Act.

Payment

Use only the payment method and instructions actually made available for your confirmed order. Do not pay for freight equipment before agreeing the delivery quote. Do not send passwords or full card details by email or WhatsApp.

Payfast is not currently available as a configured live payment option. If checkout offers no usable payment method or delivery rate, contact us before payment. An order is not a dispatch confirmation.

Delivery and freight

Our Delivery & Shipping policy explains standard-parcel charges, the R10,000 eligible standard-goods threshold, bulky per-item charges and freight quotes. Bulky and freight goods do not count toward free standard delivery. The destination postcode and product type determine the available delivery arrangements.

Confirm dispatch and delivery dates before payment, particularly for custom-built or back-ordered equipment. We will communicate material delays and the available options. Goods remain at the supplier’s risk until delivery is accepted, as provided by applicable law.

Cancellation, returns and consumer rights

Contact us promptly if you wish to cancel before dispatch. Our Returns & Refunds policy provides a voluntary 14-day return window from delivery, together with the applicable return conditions and costs.

Where the statutory cooling-off right for an electronic purchase applies, cancellation is available within seven days after receipt, subject to the statutory exceptions. Only the direct return cost may be charged under that right, and the statutory refund period applies.

The Consumer Protection Act provides remedies for qualifying defective or unsafe goods, including the applicable six-month implied warranty of quality. Manufacturer warranties are additional to rights that cannot lawfully be excluded. Nothing in these terms limits non-excludable consumer rights or makes all purchases non-refundable.

Using your equipment

Use products according to manufacturer instructions and the rules applicable to your intended use. Buying a drone does not grant aviation permissions or authority to conduct commercial operations. Confirm the requirements for your planned operation before use.

Website and account use

Keep your account credentials secure and supply accurate information needed to process your order. Do not misuse the website, interfere with its operation or use another person’s account without authority.

Questions and complaints

Email info@skydroneza.co.za with your order number, a description of the issue and the resolution you seek. We will explain the investigation and next steps. If the matter remains unresolved, your applicable statutory complaint and dispute-resolution rights remain available.

These terms are subject to South African law and applicable mandatory consumer protections. Changes apply to future transactions; they do not retrospectively remove rights under an existing order. Keep a copy of your order confirmation and the terms applicable when you order.